Terms and conditions
Credit card payments in favor of Vienna Explorer - Tours and Day Trips e.U. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as VIENNAEXPLORER on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
Terms and Conditions for Tours and Services:
20% administration fees of the full amount are non-refundable once the booking is confirmed. Cancellations up to 5 days before the service date will result in a 50% refund of total invoice amount. No show or cancellations less than 3 days before the service date will result in a full loss of the total invoice amount.
Terms and Conditions for Bike Rental and Rental Packages:
Rentals of less than 4 days require full payment in advance. We require a 20% deposit to confirm rentals for more than 4 days. The 20% deposit for administration fees are non-refundable in case of cancellation. Cancellation up to 8 days before departure date results in 50% refund. No show or cancellation less than 8 days before departure date: no refund.
In consideration of the services of Vienna Explorer Tours and Day Trips e.U., FN: 379004i their officers, agents, employees, volunteers, and affiliates, and Vienna Explorer Tours and Day Trips e.U., FN: 379004i (hereinafter collectively referred to as VE.e.U.), I hereby agree to release and discharge VE.e.U., on behalf of myself, my children, my heirs, assigns, personal representation and estate as follows: * This agreement, release, and assumption of risk must be signed by all parties that are participating in any of Vienna Explorer’s Trip or Tour offerings. For participants under the age of 18 years old, a parent or guardian must sign on his/her behalf.
A. RISKS and DANGERS in TRAVEL and RELATED MATTERS:
I acknowledge that participating in a trip or tour offered by VE.e.U. including any and all private, public conveyance of any sort and any travel on bicycle, by foot, by public transportation, by VE. Transportation and all activities and events associated with such trip or tour, entails known and unanticipated risks which could result in physical or emotional injury, paralysis, death or damage to myself, to property, or to third parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the trip or tour. These risks may include equipment failure, risks taken beyond one’s personal limits, the negligence of myself, other participants, visitors, or other persons who may be present. I further agree that I have read all the safety and other rules, regulations, and instructions or other materials given to me either orally or in writing by VE.e.U., and I will abide by them and all other generally accepted rules of safety and behaviour, during my participation with any trip or tour offered by VE.e.U.
In connection with any cycling trip offered by VE.e.U., I agree to wear a bicycle helmet at all times. In connection to any VE. Transportation, I agree to wear a seatbelt at all times.
B. ACCEPTANCE of RISKS and DANGERS:
I expressly agree and promise to accept and assume all of the risks existing in this activity. My participation in this trip and/or tour is purely voluntary, and I elect to participate in spite of the risks. I also acknowledge my own abilities and attest that my abilities match the physical and emotional conditions or this trip, tour or activity. I understand that alcohol may be present on some of VE.e.U.’s Trips and Tours, and that it is my decision whether or not to consume it.
- WAIVER of CLAIMS against VIENNA EXPLORER TOURS and DAY TRIPS e.U.:
In consideration of VE.e.U. permitting myself and/or my family members to participate in the tours and activities provided by it, and any and all persons associated with it, I hereby voluntarily release, forever discharge, and agree to indemnify and hold harmless VE.e.U., its owners, agents, servants, employees and independent contractors from any and all claims, demands, liabilities, causes of actions which are in any way connected with my participation in this trip, tour or related activity or my use of VE.e.U.’s equipment or facilities, including any such claims which allege negligent acts or omissions of VE.e.U. which I have now or in the future. This release and waiver shall be binding on my, my heirs, executors and administrators and all persons claiming under me.
- INSURANCE, MEDICAL and OTHER:
I am aware that medical services or facilities may not be readily available or accessible during s ome of the time in which I am participating in this trip, tour or associated activities. I certify that I have adequate insurance to cover any injury or damage I may cause or suffer while participating, or else agree to bear the costs of such injury or damage. I further certify that I have no medical or physical conditions which could interfere with my safety in this trip, tour or activity, or else am willing to assume-and bear all costs of- all risks that may be created, directly or indirectly, by any such condition. I further agree to grant VE.e.U. authority to act in any attempt to safeguard and preserve my health or safety during participation, including authorizing medical treatment at my own expense and to hold the authority to judge and make decisions related to my participation abilites.
E. RIGHT OF PRIVACY:
I hereby grant VE.e.U. the rights to take, and use, for promotional and other commercial purposes, photographic and other records of its trips & tours.
- GOVERNING LAW:
This agreement shall be governed by, and interpreted according to, the laws of the State of Lower Austria and any disputes or claims made under it shall be determined by arbitration as provided by the laws of the State of Lower Austria. I understand that any dispute resolution must occur in a court under Vienna, Austria’s jurisdiction.
I also acknowledge that I have carefully read VE.e.U.’s general information, including its policy on cancelled trips, refunds and insurance, and agree to all stated conditions set forth on the VE.e.U.website.
I, the undersigned, am aware that this is a release of liability and a contract between myself and VE.e.U. and/or its affiliated organizations and other persons released per above. By signing this document, I acknowledge that if anyone is hurt or property is damaged during my participation in this trip, tour or activity, I may be found by a court of law to have waived my right to maintain a lawsuit against VE.e.U. any and all associated individuals or parties on the basis of any claim from which have released them herein. I have had sufficient opportunity to read this document in its entirety, have read and understood it fully, and I agree to be bound by its terms.