Terms and conditions
Please note that credit card payments for Vienna Explorer - Tours and Day Trips e.U. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as VIENNAEXPLORER on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Terms & Conditions: Group Tours and Bike Rental (up to 10 bikes): We guarantee a 100% refund until 48 hours before tour start or start of rental period. No show or cancellations less than 48 hours before the service date and time will result in a full loss of the total invoice amount. Private Tours and Bike rental (more than 10 bikes): We require full payment in advance to confirm your private tour or rental. 20% of the total invoice amount are non-refundable once the booking is confirmed. Cancellations up to 7 days before the tour start or rental period will result in a 80% refund of total invoice amount. No show or cancellation less than 7 days before the service date and time will result in a full loss of the total invoice amount.Rental Packages: We require full payment in advance in order to confirm your Rental Package. Cancellation up to 14 days before departure date result in a 100% refund. No show or cancellation less than 14 days before departure date result in a full loss of the total invoice amount.